POSITION SUMMARY: Reporting to the Director of Outreach, the Assistant Unit Director directs/ manages overall daily operations of the designated Clubhouse with the primary concern for programs and service delivery, guidance, parental relations, supervision, community relations and coaching of staff. Membership administration responsibilities include performing clerical tasks including answering phones, filing, data entry of attendance, membership forms, pre-and post-test surveys, and photocopying.
· Assist program staff in establishing Clubhouse programs, activities and services that prepare youth for success and that create a club environment that facilitates achievement of Youth Development Outcomes.
· Assist in daily program activity set-up; Plan and organize theme programming
· Facilitate the incorporation BGCA-endorsed programs
· Ensure a healthy and safe environment, ensuring facilities, equipment and supplies are maintained and conduct regular safety audits and training
· Plan, develop, implement, and evaluate Unit or Branch overall programs, services, and activities to ensure they meet stated objectives and members needs and interests.
· Facilitate long-term program planning through youth-driven feedback.
· Assist in recruiting, managing, and providing career development opportunities for branch staff and volunteers. Conduct daily staff check-ins.
· Develop partnerships with parents, community leaders and organizations.
· Facilitate regularly scheduled “family/parent nights”
Marketing and Public Relations
· Assist in developing and maintaining public relations to increase the visibility of programs, services and activities within the Club and the community.
· Assist with Unit Director to be “front face” to community.
Assist in the outreach and onboarding of new members.
Promote and encourage a member’s interest in daily activities.
Work with all staff on special events & programming to ensure proper attendance and participation.
Exercise authority in problems relating to members, utilize guidance and discipline plan.
Assume other duties assigned.
Assist program staff with activities and programming, as needed.
Provide the Director of Outreach with membership information, or other data, when needed.
Education: Four-year degree from an accredited college or university, or equivalent experience.
Experience: A minimum of four to five years’ work experience in a Boys & Girls Club or similar organization planning and supervising activities based on the developmental needs of young people, or equivalent experience.
Skills required in the following areas:
· Demonstrated ability in personnel supervision and the recruitment and retention of key personnel.
· Strong communication skills, both oral and written.
· Ability to recruit, train, supervise, and motivate staff.
· Ability to deal effectively with members including discipline problems.
· Demonstrated ability in working with young people, parents, and community leaders.
The successful candidate will:
- Possess the ability to work independently but also take direction well.
- Skilled in Microsoft Office products and database management.
- Be experienced with database entry/report-making, (Social Solutions- ETO experience is a plus).
- Must exhibit excellent interpersonal and organizational skills with attention to detail (maintain proper phone etiquette, answer phone calls, and take messages as needed.)
- Demonstrated ability and interest in working with youth and people with diverse backgrounds.
- Direct and supervise the flow of members within the facility.
- Manage multiple projects simultaneously.
- Handle confidential materials with appropriate discretion at all times.
- Abide by EEC/DPH safety guidelines to ensure the health and well-being of all at our sites.
Internal: Maintains close daily contact with Club professional staff to interpret and explain organizational mission, program objectives and standards, discuss issues, and provide/ receive information. Has regular contact with members as needed to discipline, advise, and counsel.
External: Maintains contact with external community groups, schools, members’ parents and others to assist in resolving problems and to publicize the Club.
ENVIRONMENTAL AND WORKING CONDITIONS:
All work is conducted in a Club environment setting. Expected professional office behavior from the Membership Coordinator includes, but is not limited to:
- Communication with supervisor, co-workers, board members and volunteers are respectful, non-judgmental, clear, and specific.
- May be assigned special projects by the Director of Outreach.
- Work closely with the Director of Outreach (or staff designated to assist) in coordinating new member orientations in the evenings.
PHYSICAL AND MENTAL REQUIREMENTS:
Demonstrated ability to:
· Maintain a high energy level and be comfortable performing multi-faceted projects in conjunction with day-to-day responsibilities.
· Regularly required to speak clearly and hear the spoken word as well.
All applicants will be required to pass a criminal offender record information check (CORI) and a national background check.