Social & Emotional Support Coordinator

POSITION:           Social & Emotional Support Coordinator

LOCATION:         Outreach Sites; Great Brook Valley, Plumley & Webster-Dudley

REPORTS TO:     Director of Social & Emotional Learning

HOURS OF WORK:           Part Time

WORK STATUS:                 Non-Exempt

The Boys & Girls Club of Worcester is a nonprofit, charitable, educational organization recognized as a leading advocate for youth development, working to help youth of all backgrounds.

Our mission is to inspire and enable all youth, especially those who need us most, to become responsible, productive, and caring citizens. We provide girls and boys with effective diverse programs and services; and demonstrate that caring adults can truly help young people grow into contributing human beings with the necessary skills for living.

Reporting to the Director of Social & Emotional Learning the social & emotional support coordinator will provide assistance to direct support staff on an as-needed basis when dealing with youth who are experiencing behavioral issues. The social & emotional support coordinator will work with the staff, child, and child’s family to develop a service plan addressing any issues that are preventing or affecting the youth from safely participating in Club programming. The social worker will be a part of a team of professionals who provide case management and counseling. 

Position is a part-time position with 20 hours per week, Monday–Friday. Regular hours are 2 PM–6 PM during the school year. Must have flexibility and reliable transportation for multiple site interactions.

Qualification Requirements

Education: Master’s degree in social work required 

Experience: A minimum of two years’ work experience in a Boys & Girls Club or similar organization working with individuals with mental health needs.

Skills required in the following areas:

  • Must have a strong foundation in applied behavior analysis. 
  • Must understand behavioral characteristics associated with adverse childhood experiences (ACEs), behavior disorders, autism, intellectual disabilities, traumatic brain injuries, and other behavior issues. 
  • Must have good communication skills, both written and verbal, particularly with parents. 
  • Must have excellent interpersonal skills. 
  • Must be able to handle emotionally charged situations; know how to de-escalate a situation. 
  • Must have the ability to train others to apply behavior management techniques effectively. 
  • Must have knowledge of and know how to work with various support systems that are available in a community. 
  • Must be able to work in a fast-paced environment. 
  • Must take a team-approach in providing support services for youth.  

Major Duties and Responsibilities

  • Determines behavior capabilities of the youth as they function at home and at the after-school program. 
  • Designs behavioral interventions for youth. 
  • Implements behavior support plans. 
  • Measures goals and objectives of behavior support plans to ensure they are being met. 
  • Coordinates between staff and parents to implement behavioral interventions. 
  • Communicates with parents and program staff about youth’s progress. 
  • Analyzes the behavioral interventions to determine their success. 
  • Assists youth in identifying inappropriate behaviors and developing better behavior alternatives and strong coping skills. 
  • Assists caregivers in facilitating behavioral interventions. 
  • Assists the Executive Director and Director of Social & Emotional Learning in filing a 51A-report for possible child abuse, neglect, or endangerment, when needed. 


The information presented indicates the general nature and level of work expected of employees in this classification. It is not designated to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned this job.

An Equal Opportunity / Affirmative Action Employer. Females, persons of color, veterans, and persons with disabilities are strongly encouraged to apply.